Store Policy
Privacy & Safety
Online purchases at Etta Shop are processed using the secure services of PayPal, VISA and Mastercard. For information regarding these service providers’ privacy policies, please visit their respective websites.
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All information provided to Etta Shop while conducting our business is regarded as strictly confidential and is managed in accordance with Australian Privacy Laws. In the course of making purchases online you will be asked to provide certain personal information such as your name, address, telephone number, email address and credit card number. This information is stored internally by Etta Shop in secure information systems.
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Etta Shop employs appropriate technical and managerial practices to ensure the security of all information and to prevent unauthorised access or disclosure of the information provided by you unless required by Law. We may, however, provide certain necessary information to third party service providers or contractors who assist Etta Shop to provide you with particular services. For example, we may provide your name and address to transport providers to deliver a purchase to you. 
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We also use cookies which are small packets of information stored on your computer. Cookies do not contain any information that can be used to personally identify you such as your name or any kind of financial information. Cookies contain information about the way in which you use our website and as such are a valuable tool for us in learning how to better provide our services to customers and to improve your experience of our website. If you do not want cookies on your system, you must disable them in the preferences section of your browser.
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By signing up to our mailing list you consent to Etta Shop sending advance notice of sales, new stock shipments and other events to the email address and/ or phone number you provide. The email address and/ or phone number you provide will be for the internal use of Etta Shop only. We will not sell or rent your email address to any third parties. To unsubscribe from the Etta Shop email list please contact us or unsubscribe.
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Etta Shop reserves the right to update its privacy and information security policy as necessary in response to any changes in business practices or any other unforeseen circumstances. Any changes made will be posted on this section of our website.
Payments
Etta Shop accepts payment by credit card VISA and Mastercard) or PayPal using the secure services of each of these service providers. All prices listed are in Australian dollars and are inclusive of 10% GST. We do not accept personal cheques.
After you have selected the item or items you wish to purchase, proceed to the checkout, where you will be invited either to checkout as a guest or register your details. When you submit your order and payment details, your order will be processed, and you will receive an email containing confirmation of your order.
Many of the items available at Etta Shop are handmade and may have minor imperfections, which are an unavoidable consequence of their handmade nature. If you have any queries in relation to a specific piece listed for sale online that may have imperfections, please contact us for further information at support@ettashop.com.au
Neither Etta Shop nor its officers, employees, agents, or contractors are liable for any damages whatsoever arising out of, or in any way related to, the use of this website or any other website linked to this website. This limitation applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for loss of profits, business interruption, or the loss of data or information. Etta Shop reserves the right to update the terms and conditions set out herein without notice.
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After you have placed your order and we have processed your payment, we will provide you with an order confirmation by email. This email does not guarantee that the product(s) you have ordered are available. It represents confirmation that we have received your order request. Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email confirming that your product(s) has/have been dispatched. We reserve the right to accept or cancel your order for any reason at any time, including unavailability of product, an error in the price, image or product description or an error in your order. If we cancel your order, we will contact you by email to let you know, and you will have the option of receiving a full refund or a store credit.
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While Etta Shop strives to keep our website accurate and up to date, it may contain errors, inaccuracies or may not be current at the time of viewing.
Customer Care
For all enquiries relating to products, orders and deliveries then get in touch with our customer care team support@ettashop.com.au
Wholesale Inquiries
Please get in touch via support@ettashop.com.au for all wholesale enquiries.
Payment Methods
Credit / Debit Cards
PAYPAL