Frequently Asked Questions

Can I return my items?

We really, really want you to love your Etta purchase! So please get in touch with us if this is not the case. Unfortunately at this stage we are unable to offer refunds, exchanges or store-credits for a change of mind, so please choose wisely. Whilst we take due diligence in selecting all of our products and third party suppliers, many of the items available at Etta Shop are handmade and may have minor imperfections, which are an unavoidable consequence of their handmade nature. If this is not the case and the item has arrived damaged please get in touch with us, with as much information as possible including photos. Please contact us for further information at support@ettashop.com.au
How long does it take to dispatch an order?

You will receive confirmation of purchase, then for smaller items we will dispatch your order within 1 - 3 business days.* For larger items we will dispatch your order within 3 - 5 business days.*
How much do you charge for shipping?

Your final shipping cost will be calculated at the checkout, this is dependent on your order size and location. Some products may include free shipping which will be advised within product information section.
What are normal delivery hours?

Our couriers deliver Monday to Friday between 9am to 5pm.
How will my artwork arrive?

We use padded corner protections and bubble wrap to ensure a snug fit with minimum movement, so your artwork is well protected as it travels to you.
What are the prints made from & are they quality?

Yes! They are absolutely quality. The Paper Framed Prints are handmade in Australia by Guild-recognised framers using the highest levels of craftsmanship. We utilise 9-colour giclée printing and premium-standard FSC-certified papers, our Premium Framed products delivering archival quality prints. The frames sizes are 45mm (H) x 28mm (W) x 9mm (R). Ranging from sustainably managed Australian Oak to high-quality Meranti timber, featuring a luxe, smooth matte finish and a refined open-grain surface which are ready to hang. Canvas Framed Prints All of our canvas prints are produced using the the highest quality UV printing techniques on 350gsm premium polycotton canvas revealing the finest of paint brush strokes. All canvas prints are hand crafted in Australia by Guild-recognised framers and are ready to hang, securely fitted with D-ring hanging fixtures and picture wire. Oak frames are made from authentic raw Natural Oak. Walnut frames are solid Meranti timber with fine sanding & classic open-grain finish. Black & White frames are made with sleek moulding, floats 5mm from canvas edge creating a sophisticated shadow look.
Have more questions?

Please get in touch via support@ettashop.com.au